Last updated: October 21, 2026
These terms apply when you use vitamese.com, create an account, or buy lessons or products from us. By doing any of those, you agree to them. Please read them along with our Privacy Policy.
Who we are
Vitamese is operated by Rounders Consulting, Inc., a corporation incorporated in British Columbia, Canada ("we", "us"). We are the seller for everything bought on this site. You can reach us at tumy@vitamese.com.
Your account
- You need an account with a confirmed email address to buy and book lessons.
- Keep your password to yourself; you are responsible for what happens under your account.
- If you are under 18, you need a parent's or guardian's permission to create an account and buy lessons.
- We may suspend or close accounts that are used to abuse the site, our teachers or other students.
Lessons
- Lesson credits. You buy lessons as credits with a particular teacher. Credits can only be used with that teacher and do not expire.
- Booking. You can book a lesson from 12 hours to 2 months ahead, in the times the teacher has made available.
- Cancelling and rescheduling. You can cancel or reschedule a lesson up to 4 hours before it starts, and the credit is returned to you. Within 4 hours of the start, the lesson can no longer be changed.
- If you miss a lesson. If you don't show up, or are 15 minutes or more late, the lesson counts as taken and the credit is not returned.
- If your teacher can't make it. If your teacher cancels or doesn't show up, the credit is returned to you so you can book again.
- Refunds. You can ask for a refund of unused lesson credits within 3 months of buying them by emailing tumy@vitamese.com. Credits you've already used, and free credits we've given you, can't be refunded.
- Recording. A lesson may only be recorded, by the student or the teacher, if everyone in the lesson agrees.
- Lessons take place online through a video call link we send you. You're responsible for your own internet connection and equipment.
Shop products
- Digital products are delivered by email as download links, which expire after a while. Because they can't be returned, digital products are not refundable once downloaded, unless the file is faulty and we can't fix it.
- Physical products ship within Vietnam only.
Prices and payment
Prices are shown before you pay. Payments are processed securely by Stripe; we never see or store your card details. Applicable taxes may be added at checkout.
Our content
The videos, articles, flashcards and other materials on Vitamese belong to us or to the people who made them. You may use them for your own learning, but please don't copy, resell or share them publicly without our permission.
Limits of our responsibility
We work hard to keep Vitamese running smoothly, but we provide the site and our materials "as is" and can't promise they'll always be available or error-free. To the extent the law allows, our responsibility to you for any claim is limited to the amount you paid us for the lessons or product the claim relates to.
Changes to these terms
We may update these terms from time to time. The date at the top shows when they last changed. Changes don't affect purchases made before them.
Governing law
These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there.