Last updated: October 21, 2026

This policy explains what personal information Vitamese collects, why, and what you can do about it. Vitamese is operated by Rounders Consulting, Inc., a British Columbia, Canada corporation. Questions or requests go to tumy@vitamese.com.

What we collect

Your account: your email address and your password (stored only in a scrambled form we can't read).
Your orders: your email address, your billing name and address, your shipping address for physical products, what you bought and how much you paid. These come from Stripe when you pay.
Your lessons: the lessons you book, cancel or reschedule, your lesson credits, and the video call link for each lesson.
Your time zone: so lesson times are shown in your local time.

We never see or store your card details. Payments are handled entirely by Stripe.

How we use it

To run your account, process your orders and deliver what you bought.
To book your lessons and send you confirmations and reminders.
To answer your questions and handle refunds.
To keep the site working and secure, and to meet our legal and tax obligations.

We don't sell your information, and we don't send marketing email without asking you first.

Who we share it with

Only the services we need to run Vitamese, and only what they need:

Stripe: payment processing.
Amazon Web Services: sending our emails.
Sentry: error reports, so we can fix problems. These may include your account id and email address.
Umami: privacy-friendly visitor statistics. It uses no cookies and doesn't identify you.
YouTube: our videos are embedded from YouTube, which may set its own cookies when you play them.
Google Fonts: the site's fonts are loaded from Google.
Your teacher sees your bookings so they can teach your lessons, and the video call service they use will see you join.

Some of these services store information outside Canada, including in the United States.

Cookies

We use a cookie to keep you signed in and one to remember your time zone. We don't use advertising or tracking cookies.

How long we keep it

We keep your account information while your account is open. We keep order records for as long as tax and accounting rules require (generally six years in Canada).

Your choices

You can ask us to show you the information we hold about you, correct it, or delete your account by emailing tumy@vitamese.com. We may need to keep some order records for legal reasons, but we'll delete everything else.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed.